BellGab.com Archive

Quote from: Xitheron on November 11, 2013, 03:46:21 PM
Subscription cancelled.

I wonder how many people will do the same today now that there's not a trace of Dark Matter left on XM.

I think all those truckers are too busy driving 70 mph to get to it today.

They could trade off any costs incurred for the price of buying out his contract and just make the whole issue go away. 

I'm keeping mine regardless.  Being a hockey fan, it's the best thing going radio wise, and the music content is fantastic.  Honestly, I don't blame Sirius or Art for what happened.  It's just a deal that didn't work out.  Perhaps Art should have vetted his listener base a little better before making promises he couldn't keep in regards to subscriptions and callers, and maybe Sirius should have been a little more forthright with their technology limitations.  But I can't help but wonder ... if Stern and O&A can pull it off not problem, why can't Art?  Ahh well, mysteries of the universe.

Guess it's back to the West Coast hockey games for me.  I won't go out of my way to stream a show online.

Quote from: Uncle Duke on November 11, 2013, 03:27:08 PM
If I take that for what it says, sounds like Art is telling us it's a simple matter of throwing a switch to begin webcasting on his site. 

Or a simple matter of  having a contract termination notice, duly executed, in hand so he's not running the chance of litigation.

Sirius CSMs are usually the last people to know about any programming change on the platform.  (I refuse to refer to them as XM CSMs, as XM actually had decent customer service based in the US pre-merger.)  It's a well-known fact that if you threaten to cancel, they'll reduce the price or give you free months.  But asking them about programming is tantamount to discussing religion with your dog.

XM subscriber since 2002, I enjoy it immediately.  I have three receivers and streaming internet on my account.  I have one car stereo head unit, one home boombox unit (an old Roady 2), and a portable handset.  The only time I have reception issues with these is if I'm driving in an area with insufficient terrestial signal repeaters.  I usually stream XM (no, I won't call it Sirius) on an iPhone or iPad.  The Listener Inactivity cut off can be annoying, but I can only imagine how much worse it would be for those who were paying for their cellular data NOT having a warning.  I haven't experienced any of the issues Mr. Bell has complained about.  I can't help think a good many of these issues - Listen Inactivity cut off aside and some of the idiosyncracies of their streaming application aside - are more due to the location of the listeners and not the XM platform.

Yes, the customer service is notoriously terrible.  And there is no excuse for that.